FAQ
Where do I enter the name I would like personalised onto my item?
Each item page has a text box that you should use to enter the personalised name. Please make sure the spelling of the name is entered correctly.
I would like to order an item that includes an Arabic name, where do I insert this?
Copy the Arabic text into the text box. If you cannot provide the Arabic alternative, we will find the best match for you. We will not be held responsible if you don't prefer the Arabic version of the name we provide.
I would like to amend my order details, how can I contact you?
To make any changes to your order, please email us at info@keepsakecreations.shop or whatsapp message us on 07934512644 and we will aim to reply within 24 hours.
When can I expect my order to arrive?
Typically, you can expect your order to arrive within 3 to 5 business days after placing the order. For certain items like mugs, we aim to ship them the next business day. All orders are dispatched using Royal Mail Tracked 48.
What is your return policy?
As all of our products are personalised to each individual's requirements, we cannot accept any returns. However, if the item is faulty due to a mistake made by us, we will rectify this immediately.
How do I care for my personalised products?
All personalised clothing are machine washable and clothing should be turned inside out before washing. You should avoid washing personalised mugs in a dishwasher as harsh detergents could affect the quality of the print.